


I like seeing ways in which retailers transform their shopping environments for their customers and innovative ideas for an experiential experience. And I really like this new concept...
Denim brand Levi's have just opened their new flagship store, located in Regents Park and the main focus is to create an experiential experience for the customer. The two-floor store has been designed by Checkland Kindleysides who amongst many design skills transform retail and in-store environments. The idea is to create a story of the denim production process and show customers beyond the products they see in-store. The shop has a factory inspired feel and inside customers are faced with a large atrium, used for exhibitions. This area is currently showcasing work and portraits of young creative people from around London, most customers these days are looking for more from a basic shopping experience and this offers a broader educational aspect.
Craft is a major influence on this space and original Levi's jeans are lined up and displayed in glass cabinets alongside bottled indigo dyes, again emphasising the production process. A basement area can be used for different displays and even has a stage to accommodate live acts. Finally to top off the experience instead of your traditional 'customer assistant', customers are served by drapers, artisans and tyros.
I think all this is fab and create a really unique and experiential experience for the customer. It highlights the strong history and heritage behind the brand and also the quality, which in this financial crisis is what customers are looking for and are comforted by. Also with growing competition the product alone isn't enough anymore. Retail environments need to constantly evolve and meet consumer needs and I can't wait to visit the new Levi's!
Kathryn x












